it was hard to locate the offices
Complete check in instructions and directions to our office are contained in every confirmation letter, sent to every guest. If read and followed, it is easy to find our office.
This is a good place to stay and quite convenient, just a nice 3 minute walk to T Bay Resort. The only small issue we had is with tiny ants, who were so active that we could not leave any kind of food out of the refrigerator, even for a few seconds. This sounds like it is common in all of these condo's, but if you just put things away and keep the place clean and it's no problem. The manager said they were fixing the ant issue after we left.
I am very fussy when it comes to hotels and condos but this was very nice and we were thrilled. plan to stay here again in the future
Need to get a bigger television for that size room!!!
Awesome awesome Awesome; James and Jobie Forte' grandparents of Natasha from Los Angeles Ca. Thanks to all parties who made this possible; Blessings and more blessings.
The condo and property were well taken care of, we felt safe staying here and will definitley be back.
A word of explaination--we rented 2 condos for 8 days and had a wonderful experience! We were notified on Thursday before our Sunday check-in that the refrigerator in 112 was not working but that the repairman would be there on Monday. They offerred the use of the refrigerator in the next door condo for overnight which was satisfactory to us. When he came he notified the rental company that the part would take a week to get ordered and arrive. The rental agent then offerred us a substitute property as an upgrade. We were so thankful that we had chosen to rent through the agency instead of an individual owner as we would have had no recourse. Throughout our process of renting, Eni and other agents answered all our questions and put us at easee about gettingg properties unseen. We could not have been more pleased. We rented 112W for only one night and were then moved to 131W along with our originally rented 123W. The properties were very clean and nicely furnished. Thank you for a wonderful vacation!
The Turtle Bay condos are perfect for family's with kids. We have family on the island and found this location to be a perfect. The condos have kitchens and they're very peacful. The Turtle Bay beach is perfect for kids and adults. The pools at the condos are very nice, but it would have been awesome if the condos had access to the Turtle Bay resorts pools (even if there was a fee...hint hint). The bottom line is the Turtle Bay Condos are an excellent vacation location for families and couples who want to be in a resort and near Honolulu.
We got what we expected! A very nice place indeed! Upstairs shower could stand to be updated,
The office location seems to not clearly state how far the main office was. We did find it okay. But it should have explained that it was not on the grounds at all. Otherwise it was wonderful.
Great place to stay!!!
We traveled there on business and the Estates at Turtle Bay were extremely accommodating. They made our stay much easier and more enjoyable.
I have two negative comments: 1. The condo does not have internet connection. 2. Should be more flexible about check in time.
There was a problem with ants in the unit. The refrigerator did not work as well as expected, did not stay cold. The stairs was very dangerous as one of the wood slats was broken. Overall, we enjoyed our stay and the unit was conveniently located.
Great location. Furniture was minimal with only one couch. It would have been nice to have another upholstered piece. Everything else was great with one exception....we had a constant problem with ants in the kitchen.
Our unit was very tastefully decorated; I specifically chose it on-line but those guests who did not, some had very cheaply decorated units. Be sure to not leave this to chance! The loft with two beds was a nice surprise even though we used only one. Tiny ants were a problem. After hours check-in and check-out not helpful; we were lost in the dark and check-out instructions pool(drop in mail slot).
Hints to owner: need new pots and pans, look like they were found on Kam Hwy., soap dishes needed in both bathrooms, 2 comfie chairs for living room, 1 couch for 4 guests does not cut it. Steps to upstairs need repair and refrig leaked. Once these items are addressed; great place.
The ant problem is really bad. You can't leave anything out. We ended leaving everything in the refrig. The screen door hinge is on the wrong side. The sensor light outside the door is not working. AC was not cooling the bedrooms.
The bugs were a bit too much.